A hotel was ordered to compensate its guests after they were stuck in the hotel’s elevator 18 years ago.
The Ambassador hotel in Mumbai, India, was ordered to pay a total of six people, three of whom are from India and another three from Europe, after they were trapped in the elevator for many hours.
The National Consumer Disputes Redressal Commission or NCDRC, ordered the hotel to pay after they determined that the hotel was negligent in proper maintenance of its elevators. They also failed to take appropriate action in rescuing the people who were trapped inside.
The National Consumer Disputes Redressal ordered the company, which owns the hotel, to pay $3,650 to each of the six plaintiffs. According to the complaint filed by the plaintiffs, there was no electricity in the elevator and they were stuck inside from 12:30 a.m. until 6:45 a.m. The complainants alleged that they had to endure a dreadful time and a restless night in the elevator. The six of them were on their way from the lobby to the restaurant on the 12th floor when the elevator stopped working between the 11th and 12th floors.
The hotel blamed the company who was responsible for the upkeep and maintenance of its elevators. The Ambassador hotel filed a lawsuit against the elevator maintenance company. Both lawsuits, the one filed by the guests and the other by the hotel, were heard together.
The elevator repair company had evidence and witnesses who testified that they repeatedly told the hotel that the elevator needs to be shut down until it is properly repaired.
While the commission awarded money to the plaintiffs who were trapped in the elevator, they dismissed the lawsuit by the hotel against the elevator repair company.